Shipping policy
Order Preparation
Orders are prepared and dispatched within 2 to 5 business days following confirmation of payment.
This timeframe may be exceptionally extended during periods of high activity, particularly during the holiday season or certain promotional periods.
Delivery Destinations
For orders placed by individual customers, L’Atelier Mâlya currently delivers to Belgium, France, Luxembourg and the United Kingdom.
Orders to Switzerland are currently not available through our online shop. You can discover our creations through our partner retailers in Switzerland.
Other destinations may be added at a later date.
Delivery Methods and Costs
Delivery costs are displayed at checkout, depending on the destination and delivery method selected.
Belgium
Mondial Relay – collection point: €4.50
bpost – home delivery: €7.00
France
Mondial Relay – collection point: €7.00
bpost – home delivery: €13.00
Luxembourg
Mondial Relay – collection point: €5.90
United Kingdom
Royal Mail – Tracked 48: £5.50
Free Delivery
Belgium, France and Luxembourg:
Free delivery is available on orders of €100 or more.
United Kingdom:
Free delivery is available on orders of £100 or more.
This offer applies to the eligible delivery method indicated at checkout.
Delivery Tracking
When a tracked delivery service is used, tracking information will be provided to the customer when available.
Delivery times may vary depending on the carrier, destination and circumstances beyond L’Atelier Mâlya’s control.
Delivery and Receipt
We take great care in preparing and packaging every order.
Orders are delivered to the address or collection point provided at checkout, depending on the delivery method selected.
If a parcel is visibly damaged upon receipt, we recommend reporting the damage to the carrier and contacting us promptly at contact@lateliermalya.com, attaching photographs where possible.
If you experience any issue with your order or delivery, please contact us at contact@lateliermalya.com so that we can carry out the necessary checks with the carrier and assist you in resolving the issue.
Delivery Delays or Issues
Delivery times provided by carriers are estimates and may be affected by circumstances beyond our control.
In the event of a significant delay or delivery issue, please contact us so that we can carry out the necessary checks with the carrier and assist you in resolving the issue.